One of the by-products of the combustion process in a gas appliance is a mineral which can show up as a white film on the ceramic glass of the viewing door. The composition of the deposit varies with location and time. It is believed to be associated with the varying sulphur content of the gas. You may have the problem intermittently.
We have consulted with ceramic glass manufacturers and they cannot offer a definitive solution to this problem. Dealers have tried various cleaning products with varying results. The following are recommendations only and are not meant to guarantee results.
NOTE: This is a problem beyond the manufactures control and is not covered under warranty.
Time needed: 30 minutes.
How to Clean The Glass On Your Gas Fireplace
- Remove the Window and barrier screen
Remove the window and barrier screen to clean it
- Apply the cleaner
Use a soft damp cloth to apply the cleaner
NEVER use an abrasive cleaner on the ceramic glass. Any abrasion of the surface has the immediate effect of compromising the strength of the glass. An emulsion type cleaner is recommended.
- Dry the glass
Dry the glass with a soft, dry, preferably cotton cloth. Most paper towels and synthetic materials are abrasive to ceramic glass and should be avoided.
- Replace the Windon
Always securely replace the window and the barrier screen before lighting. Ensure that you DO NOT USE WINDEX OR AMMONIA BASED CLEANER TO CLEAN THE WINDOW.
Our dealers have had good results from the products listed below. We cannot, however, guarantee the results of these products.
- Polish Plus by Kelkem
- White Off by Rutland