Effective Date — April 6, 2026
Introduction
Maxwell Fireplace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, showroom, or use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a consultation or quote
- Contact us via phone, email, or our website forms
- Visit our showroom in North Vancouver
- Subscribe to our newsletter or Fireside Chat updates
- Schedule an installation or service appointment
This information may include your name, email address, phone number, mailing address, and details about your fireplace project.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and browsing behaviour on our site. This data helps us improve our website experience.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our fireplace products and services
- Process your consultation requests and project inquiries
- Schedule and manage installation and service appointments
- Communicate with you about your project, including updates and follow-ups
- Send you marketing communications (with your consent), such as promotions or Fireside Chat articles
- Respond to your comments, questions, and customer service requests
- Monitor and analyse usage trends to improve our website
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You may disable cookies through your browser settings; however, some features of our website may not function properly without them.
We may use third-party analytics tools, such as Google Analytics, to collect and analyse usage data. These tools may use cookies to gather information about how visitors use our website.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: With trusted partners who assist us in operating our website, conducting business, or servicing you, provided they agree to keep your information confidential
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
- With your consent: We may share your information for any other purpose with your explicit consent
SMS / Text Messaging
If you provide us with your mobile phone number and consent to receive text messages, the following terms apply to our SMS messaging program.
Data Sharing
- Customer data is not shared with third parties for promotional or marketing purposes.
- SMS opt-in data, including phone numbers and consent information, is not sold, shared, or disclosed to any external organization under any circumstances — including with user consent — except where strictly necessary to deliver the messaging service or to comply with applicable law. Any information sharing mentioned elsewhere in this policy expressly excludes mobile opt-in data.
- For questions about our SMS program, contact us at info@maxwellfireplace.ca or 604-987-1293.
Messaging Terms and Conditions
- The messaging program consists of customer care, appointment, and service update text messages. You may receive messages that answer questions, confirm or follow up on appointments, and provide support related to your fireplace sales, parts, or service.
- After you send STOP, we will send you one confirmation message that you have been unsubscribed. If you want to join again, just sign up as you did the first time and we will resume sending SMS messages.
- Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- For help, reply HELP to any message, or contact us at info@maxwellfireplace.ca or 604-987-1293.
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw consent where processing is based on consent
Opt out: You may opt out of SMS messages at any time by replying STOP to any SMS message. You will no longer receive SMS messages from us.
Help: For help, reply HELP or contact us at info@maxwellfireplace.ca or 604-987-1293.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites, such as our brand partners (Regency, Valor, Napoleon, etc.) or Google Reviews. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Your Rights
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Maxwell Fireplace
1380 Pemberton Ave, North Vancouver, BC
Phone: 604-987-1293
Email: info@maxwellfireplace.ca
Hours: Tuesday to Saturday, 10am – 4pm