On Saturday October 18th and Tuesday October 21st, 2025 from 10am-3:30pm our showroom is open by appointment only.
Please contact us in advance to book your appointment. Our regular schedule resumes on Wednesday October 22nd.
On Saturday October 18th and Tuesday October 21st, 2025 from 10am-3:30pm our showroom is open by appointment only.
Please contact us in advance to book your appointment. Our regular schedule resumes on Wednesday October 22nd.
Posted on Wendy Van IderstineTrustindex verifies that the original source of the review is Google. Meredith knew exactly what I wanted and was fast and efficient. Noel was great and cost efficient! The installers, Robin and Dillon were extremely nice and very very quick. They answered all my questions and made me feel really confident about the new fireplace. So glad I went with Maxwell Fireplace.Posted on Ghadeer TomaTrustindex verifies that the original source of the review is Google. Maxwell Fireplace is a standout store front with excellent customer service! Both Meredith and Noel were very kind, helpful and sincere from start to finish. We are very satisfied with our new gas fireplace and have been enjoying the new heat source throughout Winter :) If you have any fireplace needs, you've found the right place!Posted on Mathew BurkeTrustindex verifies that the original source of the review is Google. I can't imagine buying a fireplace anywhere else. Service is simply fantastic.Posted on Jeremy MillerTrustindex verifies that the original source of the review is Google. I bought the Stuuv 30 (Google it - it’s an incredible fireplace/stove). I’ve only ever bought one fireplace, so had no expectations as it came to customer service, but wow was I blown away. The purchasing experience was decent - I was explained Metro Vancouver fireplace regulations and was guided to the perfect fireplace for my house. The installation process (they install it) was good too. What blew me away was the post installation service. Noel, the owner, came to my house and spent 1.5 hours lighting and explaining how my new fireplace worked and showed me how the mechanics worked. He not only explained moisture content of wood and how it impacts the burn and smoke in this particular fireplace, but also left behind a wood moisture sensor. I ended up burning some not dry enough wood and it blackened the glass, so I emailed Noel and the next day he dropped by my house with fireplace glass cleaner! Highly recommend Maxwell Fireplaces!!Posted on Laura EdwardsTrustindex verifies that the original source of the review is Google. Maxwell Fireplace is a wonderfully, reliable and friendly company. Carter serviced my fireplace quickly and with a smile. Hannah patiently walked me through restarting my fireplace when the pilot light went out which avoided a service call. I can’t recommend Maxwell high enough!Posted on Maria BillardTrustindex verifies that the original source of the review is Google. We upgraded 3 fireplaces with Maxwell. Our experience from our first showroom visit to installation was fantastic. Knowledgeable and courteous team of professionals!Posted on Sydnie NicollTrustindex verifies that the original source of the review is Google. Noel, Meredith and team were an absolute pleasure to work with. We renovated our home and wanted to keep our wood burning fireplace. They advised us on local municipality rules and guided us to upgrading our fireplace to meet the standards and more importantly, to greatly enhance the aesthetic appeal! We are in love with our new fireplace and we are so grateful for their help in finding the perfect solution. Once installation was complete and we were ready to have our first fire, Noel Came over to provide us with an elaborate tutorial, which was absolutely instrumental in helping us learn how to work with the appliance. The service we received from Maxwell was 10/10 And I would highly recommend them to anyone looking for anything fireplace related.Posted on R WrightTrustindex verifies that the original source of the review is Google. First class service from the front office to the service technician (Hannah and Adam, respectively.) Great company, lovely people.Posted on War DaddyTrustindex verifies that the original source of the review is Google. Exceptional service from the showroom to the installation. Hannah is so pleasant and knowledgeable. She was very helpful when we went in to choose a new gas insert for our home, to replace the old ,drafty, wood burning fireplace. They also take care of all the behind the scene, like city permits and sending a letter of intent to our strata. They cover all the bases. The installation was seamless and the installers showed me how to operate our new fireplace when the process was complete. I 100% recommend dealing with Maxwell Fireplace, if you are thinking of installing a gas fireplace into your home. Cheers, Derick.

1380 Pemberton Avenue
North Vancouver, BC
V7P 2R7
Tuesday – Saturday: Open to the public 10am to 4pm, or by appointment
Sunday, Monday, and Statutory Holidays: Closed
